Refunds

If Sorted isn’t for you, you get your money back. Ask within 14 days of buying and you get a full refund, no questions.

Last updated 22 September 2026.

How to ask

• Email [email protected] from the address you bought with, or forward your receipt
• You don’t need to give a reason
• We reply within two working days and refund the full amount, through our payment provider, to the card or account you paid with
• Banks usually take 5 to 10 working days to show the money back

After 14 days

Write to us anyway if Sorted has stopped working on a service you bought it for and we haven’t been able to fix it. We look at every case.

Try it first

Sorted is free for 7 days, with no card needed to start, so you can see whether it suits you before paying anything.

Before you dispute a charge

Please write to us first. A refund reaches you faster than a bank dispute, and it is never refused within the 14 days.

Your rights

This policy adds to your rights under consumer law. It doesn’t replace them.